Lumen Health: an AI triage clinicians actually trust
Lumen Health
We shipped an AI triage assistant that reads like a colleague, not a chatbot — and earned its place in the clinical workflow.
- AI
- Healthcare
- Product
Lumen had a thesis: AI belongs in triage, but only if clinicians trust it. The bar wasn’t “impressive demo” — it was “a nurse chooses to use it on a busy shift”.
We designed for that bar from the first sketch: grounded answers, visible sources, and a human always in the loop.
It's the first AI tool our nurses asked to keep.
Outcomes
- 73%
- less intake time
- 4.8/5
- clinician rating
- 12k
- triages / month
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